Returns & Refund Policy
We take pride in the quality of our products and aim to ensure our customers are fully satisfied with their purchases. Please read our returns policy carefully before making your purchase.
Eligibility for Returns and Refunds
We accept returns and issue refunds only under the following circumstances:
The item received is faulty or damaged upon delivery. If your item meets the above criteria, you must notify us within 10 days of receiving your order. Please include a description of the issue along with photographic evidence.
Non-Refundable Circumstances
Please note that refunds will not be issued for size-related issues, including:
Incorrect size selection by the customer
Fit dissatisfaction
Change of mind related to sizing
To help you make the best choice, we recommend reviewing our Size Guide carefully before placing your order. If you have any sizing questions, feel free to contact our support team for assistance prior to purchase.
Return Process
Contact our customer service team at SubDubSupply@gmail.com with your order number and details of the fault or damage.
Once approved, we will provide instructions for returning the item.
Upon receiving and inspecting the returned item, we will issue a full refund to your original payment method if it meets the return criteria.
Additional Information
Items must be returned in their original condition, unworn and with all tags attached.